Build a clearer cancellation policy

Answer a few questions to get a transparent starting point to review before publishing.

Province or territory

Business type

Minimum notice (hours)

Late fee (optional)

Deposit at booking

Deposit percentage

Customer preview

Policy text

Appointment policy — salon

To book, a 25 % deposit is required and will be applied to your final balance. Please cancel or reschedule at least 24 hours in advance. The deposit may be retained for a late cancellation or no-show.

We will show you any applicable amount before you confirm a booking. If an exceptional situation prevents you from attending, contact us as soon as possible so we can help.

Review before publishing

• Confirm that the 24-hour rule fits your capacity and clients.
• Decide whether the deposit is applied to the balance, refundable, or transferable.
• Show the policy before confirmation and in booking emails.
• Review this starting point for your province with legal counsel.
• Use a consistent way to document exceptions.

Informational starting point for a salon in your province. This generator is not legal advice and does not verify consumer-protection, tax, or other local rules. Have the text reviewed before publishing.

Review this starting point before publishing. MySalon can then show the policy at booking.

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